Our Privacy Policy

In order to assure our clients and website visitors that JBH Refurbishments treats all personal data received with the utmost respect, we have developed a privacy policy that outlines:

  1. How we collect personal data
  2. What type of data we collect
  3. What it used for
  4. The security measures we follow when storing your personal data

The intention of this Privacy Policy is to demonstrate our respect of the data we store. We assure you any information we hold on you and your company will…

  • Not be shared/sold to third party partners
  • Securely stored
  • Regularly audited
  • You always have the option to OPT IN and OUT of future communications from JBH Refurbishments

Please note: When this document references to “We”, “Our”, “JBH” it denotes “JBH Refurbishments”. When referring to “projects” this denotes office refurbishments, commercial fit out and all related services.

How We Collect Data

JBH Refurbishments collects and sources data for individuals that have a legitimate interest in our business services. Either as an existing client, potential client (someone who has contacted JBH Refurbishments regarding its commercial fit out services), local businesses and organisations.

Here are the various methods we use to collect data:

  • Website enquiry forms – This form features a tick box to opt-in to our email marketing
  • Website email sign up form – Located on the homepage. Again, this features and email marketing opt-in tick box
  • Download document – The document offers interior design ideas for office refurbishments. By downloading the document, you are agreeing to receive email marketing. Users are informed prior to download
  • Website cookies – Cookies collect user statistics for Google Analytics. No personal data is accessible to JBH Refurbishments via cookies or Google Analytics. Please see information on website cookies below
  • Social media – JBH uses several social media platforms for targeted marketing. However, we do not collect, or store any data from this source internally
  • Quotations requests and general enquiries sent direct to info@jbhrefurbishments.co.uk inbox is accessed by all team members and the marketing department, excluding administrators
  • Client data from completed and current projects is securely stored
  • Supplier** information – This information is provided direct from the supplier or sub-contractor providing goods or services to JBH Refurbishments
  • Employee data* – obtained direct from the employee
  • B2B marketing data – sourced from opt-in data collection services and FOC from Kent County Council Libraries Centre, which collects the data via MINT and Company House (limited to 750 contacts at one time). This data is specified by JBH to only include individuals with a job title form specific sectors that may have a legitimate interest in our services, including:
    • Facilities Managers
    • Business Owners / Managing Directors / Decision Makers
    • Office Managers
    • Head Teachers / Deans
    • School Offices

What Type of Data JBH Collects and Processes

The type of data we collect, process, use and store includes:

  • Business email address
  • Employee personal ID, contact information and payroll details*
  • First name and surname
  • Business tel. number
  • Job title
  • Company name
  • Business postal address
  • Relevant address for commercial refurbishment
  • Transactional information for services JBH has been contracted to complete

How We Use Data

To fulfil contractual requirements – Client data is used to prepare and send quotations, tenders, invoices and other documentation relating to projects undertaken by JBH Refurbishments. It is shared with the project management team responsible for client liaison. When deemed necessary for quotations and deliveries, certain client information is shared with onsite operators, sub-contractors and suppliers.

The individual’s data will be used by the JBH project management team for email and telephone communications before, during and after the project.

From time to time, the JBH marketing department may wish to send clients relevant information or seasonal greetings, therefore the business email address and postal address will be added to a client database for marketing use. If the client does not feel the information they receive is relevant, they can unsubscribe using the link at the end of the email campaign, or contact us at info@jbhrefurbishments.co.uk and marketing emails will cease.

Data provided to JBH Refurbishments is used for the Company’s sole use and will not be shared with third party partners.

Internal record keeping – data associated with a specific project will be kept on file for internal record keeping.

Website case studies and testimonials – When undertaking a project, we will ask for permission to take before and after photographs, which we intend to use on our website as part of comprehensive case study. The information shared in the case study will include the reason for the project and the work undertaken. We will also ask for a testimonial to include from the client. If the client does not wish for their details to be added to our website and would prefer to be anonymous, we will respect their privacy.

Email marketing – Occasionally we will systematically send email marketing to data that is categorised by job title, business sector and region to ensure all marketing communication is only sent those with a legitimate interest in the topic.

Direct mail marketing – It is very rare that JBH sends marketing information via a postal service. However, if an individual has expressed an interest in, or may benefit from our services due to a legitimate interest, we may send a single brochure in the post. The only other time that we may use data is to send seasonal greetings, such as a Christmas card of gift.

Website cookies – JBH Refurbishments’ website has cookies enabled to facilitate the users online experience and to help us identify how the website performs using Google Analytics.

Cookies are small files that automatically download to your device with your permission (a pop up appears when you enter the site for the asking for you permission to use cookies). Cookies are used to make your search experience easier by remembering sites that you have already visited as a legitimate interest.

While Cookies are a helpful user interface, they also allow website controllers to analyse traffic to their website. For example, JBH uses Google Analytics, which collects Cookie data, to generate a report of which pages are most popular, how long a user visits each page and how the page is found. The report is intended to provide feedback on how the site performs.

The data collected by Google Analytics is used for statistical analysis only. At no point do JBH Refurbishments have access to the personal data, or the IP addresses used by Google Analytics for this information.

The use of cookies is currently under review. At JBH Refurbishments we assure all our website visitors that we will remain compliant with any future changes to Cookie regulations.

Data security

All personal data held by JBH Refurbishments is securely stored and accessed only by authorised JBH personnel. We enforce data security with a number of methods:

  • Managerial procedures
  • Property security
  • Online systems with password protection
  • Internal electronic systems with password protection
  • Regular auditing of marketing databases, including removal of unsubscribed or suppressed email data

We assure you that the data stored by JBH Refurbishments will not be sold or shared with any third parties. The only instance data is shared outside of the corporation is in relation to a project e.g. deliveries addresses and contact information.

Your right to opt out

If you believe that JBH Refurbishments has access to your personal data and you either:

  • Wish to have it permanently removed from our files
  • Access the information we hold

Please contact us immediately at info@jbhrefurbishments.co.uk or via our postal address below.

If you have received email marketing and believe it NOT to be of legitimate interest to your business, organisation or job description, you can OPT OUT by completing one of the following steps:

If you DO want to receive future email marketing communications from JBH Refurbishments, you can OPT IN by checking the tick box on the website enquiry form and submitting your details.

If there is something that we have not covered in the Privacy Policy that you would like to discuss, please contact us via email info@jbhrefurbishments.co.uk or write a letter to:

JBH Refurbishments Ltd
6 Larkstore Park
Lodge Road
Staplehurst
Kent TN12 0QY

*a separate employee privacy policy is in place for internal use.

**a privacy policy is in place for suppliers and sub-contractors and can be shared upon request.

 

 

How We Can Help

Refurbishments

We’re experienced at working to tight deadlines & budgets. We treat each commercial fit-out with the same professionalism, while delivering quality results each time.

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Office Design and Layout

From carrying out a full site inspection we create a digital rendering to show exactly how your workplace will look once our builders have finished.

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Commercial Office Fit Out

Workplace Furniture

JBH Refurbishments can supply a range of quality office furniture including bespoke desks and tables, reception desks and conference tables and meeting room furniture.

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Maintenance

Do you have premises or several individual properties that requires regular repairs and maintenance? If so you may be interested in our maintenance support programme.

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Office Design Ideas
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